Privacy Policy

Effective January 1, 2026

Prime Sun Valley Spray Foam Insulation, sunvalleysprayfoaminsulation.com, quotes@sunvalleysprayfoaminsulation.com

What this policy covers

Prime Sun Valley Spray Foam Insulation is an insulation contractor in Sun Valley, NV. This policy explains what information we collect when you visit our website, call us or ask for an estimate, how we use it, how long we keep it and what you can ask us to do with it.

It applies to everything on this site, starting from our home page, and to the requests that come to us through it. If you want to know more about who we are before you reach out, our About page tells you about our crew.

Information you give us

When you fill out our estimate form, we ask for your name, phone number, email address and the address of the house. We also ask what's going on, like a hot upstairs, a drafty room over the garage or a crawl space you're worried about, so we can show up ready.

Our contact form runs on an outside form service, so what you type passes through their system before it reaches us. When you call or email us, we keep your number or address and any notes about your job so we don't have to ask you the same questions twice.

Please don't send payment card numbers, Social Security numbers or other sensitive details through the form or by email. We'll never ask for them that way.

Information collected automatically

Like most websites, ours records some basic details when you visit. That usually includes the pages you looked at, how long you stayed, the type of device and browser you used, a rough location based on your internet connection and the site or search that sent you here.

We use analytics tools to collect this, and they rely on cookies, which are small files your browser stores so a site can recognize a returning visitor. You can block or delete cookies in your browser settings, and the site will still work if you do.

We look at this information in totals, such as how many people read a service page, so we can tell what's useful and fix what isn't. We don't use it to figure out who you are.

How we use your information

We use what you give us to answer your question, set up your estimate, schedule and do the work, send your invoice and follow up after the job. We also use it to keep the business records the law requires and to protect ourselves and our customers if a dispute ever comes up.

We don't sell your personal information, and we don't hand it to anyone so they can market to you. If we ever send you news or offers, every message will tell you how to stop them.

Who we share it with

We share information only with the companies that help us run the business, such as our form service, website host, analytics provider, email and phone providers and the tools we use for scheduling and billing. They get what they need to do that job for us and nothing more.

We'll also share information if the law requires it, if we need to protect our rights or someone's safety, or if the business is ever sold, in which case this policy would still cover what we collected.

How long we keep it

We keep estimate requests and job records for as long as we need them to do the work, answer questions about a past job and keep the tax and business records the law requires. A request that never turns into a job usually doesn't need to stay with us for long.

When we no longer need something, we delete it or strip out the parts that identify you. Analytics data is kept in summary form and isn't tied to your name.

How we protect it

We limit who on our team can see customer information to the people who need it to schedule and do your job. We pick service providers that take security seriously, and we keep our own accounts behind passwords.

No website or email system is perfectly secure, so we can't promise that nothing will ever go wrong. If we learn that your information was exposed, we'll tell you as the law requires.

Your choices and rights

You can ask us what information we have about you, ask us to correct it or ask us to delete it. You can also tell us to stop contacting you about anything other than a job you've booked.

Depending on where you live, state law may give you more rights over your information, and we'll honor them. Before we act on a request, we'll check that it's really you asking, usually by calling the number we have on file, so nobody else can get at your records.

Children

This site is meant for adults arranging work on a home or building. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Changes to this policy

We may update this policy when our tools or the law change. The version posted here is the one that applies, and if a change affects how we use information we already have, we'll tell you before it takes effect.

How to raise a privacy concern

If you have a question about your information or want to make a request, call us at (775) 447-1132 or send us a message through our contact page. Let us know it's about privacy so it gets to the right person.

We reply within 1 business day and will tell you what we can do and how long it will take. If you're not happy with our answer, tell us, and we'll keep working on it with you.